Returns Policy

We have a 30 day money back guarantee on all our products to ensure that every customer is completely satisfied.

Any issues or concerns with a product or the delivery of an order MUST be logged with us within 30 days of placing an order to be eligible for a return, refund or exchange.

The following applies to all refunds and exchanges:

  • Item(s) cannot be returned if any labels have been cut/removed. 
  • Item(s) must be unworn, unwashed, free of stains and signs of wear.
  • Item(s) must be in its original packaging, all tags still attached.
  • All items are thoroughly inspected before any action is taken.


Please pack your parcel up securely, preferably using its original packaging, taking care not to damage the product and post to:
Prix Workout Ltd
6 Bluebell Close
Woodford Halse
NN11 3HS
United Kingdom
  • Please enclose your original packing slip, letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
  • You'll need to pay the postage costs to return your parcel. We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us.
If you have any enquiries about returning your item(s), please feel free to email us at

  • When returning your item, remember to include the product and size of your replacements or email
  • We'll despatch your replacements postage free to UK addresses.
  • We'll turn around your exchange as quickly as we can and subject to stock availability, aim to despatch your replacements within 24 hours of receiving your return.
  • Bear in mind that there may be slight delays during busy periods.
  • We'll refund your item via your original payment method.
  • We try our best to process all refunds within 24 hours of receipt, however during busy periods allow 7 working days for your refund.
  • When we've completed your refund, we'll send you an email to let you know.
  • We will (where applicable) refund reasonable postage costs up to the value of £4.99 if there is a fault found with an item. Please contact us via e-mail on
  • Any refunds will be made after goods have been received and inspected.


If you have purchased during our Buy one get one free promotion:

  • Items in the category will not be eligible for this BOGO promotion once sold out.
  • The BOGO promotion can be applied on any amount of items as long as they are purchased in pairs; will be applied at checkout on the items of the lowest value in the same transaction by using promo code BOGO; will not be valid on previous purchases.
  • The BOGO promotion is not valid with any other promo, offer or discount.
  • Prix Workout reserves the right to cancel or change the BOGO promotion at any point, without prior notice. Not valid on previous purchases.
  • Looking to return an item purchased during our BOGO Promotion? You must return items in pairs to receive a refund. You will receive a full refund in the amount of the first qualifying item (paid) that was returned, only in the event that the second qualifying (free) item is included in the same return package.

In the unlikely event you have received a defective item, please contact us immediately with the following information:  

  • Photographic evidence
  • Which item is damaged
  • Your order number
  • A description

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer service team at

Any claims for damaged parcels must be made within 7 days of the delivery.

  • Unless proof of damage has been verified by a member of our team, we cannot action a refund or replacement
  • Please enclose all your details and a covering note explaining the fault and any other useful details.
  • We'll try to get back to you within 72 hours of receipt of your parcel, although during busy periods this may take slightly longer.
  • Where a fault is found, we'll refund your reasonable return postage costs.
  • Occasionally, if we're struggling to locate a fault, we may request a second opinion.
  • Your statutory rights are not affected.